Startup Guide on Online Medicine Delivery App Development

Startup Guide On Online Medicine Delivery App Development

In the modern world of technology, demands for quick and easy access to healthcare are rising. For instance, the medication delivery application has emerged as the most effective way to connect pharmacies and patients. Thanks to technological advancements, the application lets patients order medications from any location at any time. If you’re a pharmacy owner, healthcare provider, or entrepreneur, establishing an app for the delivery of medicines is a wise choice. This comprehensive guide will cover each step of the delivery app’s development, highlight the most important aspects, and provide advantages for both customers and businesses.

What is Medicine Delivery App Development?

App development for medicine delivery is the process of developing mobile apps that allow users to request prescriptions and order medications quickly from pharmacies. This app makes it easier by permitting users to submit prescriptions online, search drug catalogs, make secure payments, and track their orders in real-time. Medicine delivery apps provide efficient and fast access to medical care for those who require features such as the ability to authenticate users’ prescription management, user authentication, and safe payment processors.

Business Models For A Pharmacy Delivery App

It is essential to know the various business models you could use to develop an online medicine delivery app development. The business model you choose will be contingent on your target market and your business needs. There are two kinds of business models used for medical home delivery applications.

>Business Model – Marketplace

In a marketplace model, the owner of an application for the delivery of medicines is an intermediary between customers and pharmacies. The app owners don’t possess any inventory and are not accountable for delivering the drugs. Instead, the app’s creator earns a profit from each sale that pharmacies make via the app. This is an excellent alternative for companies looking to venture into the medical delivery industry without investing in the delivery infrastructure or inventory.

Explore More: What Features Should be Included in A Medicine Delivery (Pharmacy) App in 2024?

>Business Model – Operational

If you own your pharmacy, this model is the perfect option. In an operational model, the app owners manage their inventory and distribute medications to customers through delivery agents. This model will require a greater investment, but it allows app owners more control over the experience their customers receive. This model is an excellent alternative for companies that wish to deliver a top-quality customer experience and have the funds to invest in the delivery and inventory infrastructure.

Various Features In A Medical Delivery App

Creating an online prescription delivery application is more than just automating the purchasing process. It requires carefully designed features that meet the needs of each customer administration, pharmacist, and delivery manager. Suppose you plan to develop an application to deliver medicine, whether an iOS or Android application. In that case, you’ll need to add critical features to your application to ensure it stands out from the other applications. Below are some of the most essential features that will enormously enhance your user experience and help you set your app for medicine delivery that is distinct from the others.

>Features For Customers

Features For Customers

  • Login and Registration: Customers can sign up and log into the app for medicine delivery using passwords, email addresses, or phone numbers.
  • Profile management: Users can manage and update their profile by changing personal information, adding telephone numbers, updating their shipping address, etc.
  • Add prescriptions: Users can conveniently add prescriptions in a written and graphic format using their phone galleries and documents to the delivery application so pharmacies can check them.
  • Search for medicine: Users can easily browse and choose the drugs and medications they need by using the advanced filtering options and search features within the app to deliver drugs.
  • Place Order: Patients can place orders for medication directly through the application for medicine delivery.
  • Orders can be paid for: Customers can pay for orders placed using different payment options, such as credit/debit cards, mobile wallets, and e-banking.
  • Order history: Customers can look up their order history and monitor the medications they’ve ordered and the date and time so they can easily order their medication.
  • Drug information: Users can read the full descriptions of each drug, including the dosage, side effects, precautions, and other pertinent information.
  • Feedback and Ratings: Users have the option to give feedback and ratings on the medication and the delivery service the app offers for medicines. This will allow you to maintain a high standard of service.
  • Notifications: Customers can receive actual-time updates regarding the status of their orders, new offers, reminders to refill prescriptions, and more through the app’s notification feature for delivery of medicines.
  • Refund inquiry: Customers may request a refund for cancellation or return using an easy process via the application for delivering medicine.
Explore More: Medicine Delivery App Development Guide: NowRx for Pharmacy in 2024

>Unique Features

  • Reward and discount system: Discounts and reward system: If you offer discounts or an incentive system built into your application for medicine delivery, your customers will likely use the app more often and be more loyal to your brand. Rewards could be points per purchase that can be used to get discounts on future purchases.
  • Fast reordering: These features allow patients to quickly reorder medication, which could be a significant time-saver, particularly for patients suffering from chronic illnesses who require them to buy the same medications often.
  • Search for alternative medicines: This option can provide less expensive or more easily accessible alternatives to the prescribed medication than the one you initially sought. It will help patients find the most cost-effective option and ensure that the treatment they receive is not delayed because of the inaccessibility of a particular medication.
  • Chat built-in: A built-in chat function will let customers communicate directly with the pharmacist or a representative from customer service and help them address questions or issues quickly.
  • Order tracking in real-time: Real-time order tracking can give customers a feeling of satisfaction, as they can track their orders from the pharmacy to their doorstep.
  • Consultation with a doctor online: Adding an online consultation feature with health professionals can bring tremendous value to your drug delivery application. It will help users get help with their symptoms or prescriptions or discuss possible adverse side effects.

>Features For Pharmacies

Features For Pharmacies

  • Login and Registration: The pharmacy can set up an account with its official email address or contact details. Login features allow existing pharmacies to log in to their accounts.
  • Account management: Pharmacies can manage their accounts by adding or updating their details, including name, email, contact number, address, and working hours.
  • Order management: Pharmacies can receive customers’ orders, handle them, and track their delivery status. They must also be able to take or decline orders regarding drug availability.
  • Order notifications: Pharmacies can receive real-time alerts for new orders, order changes, and delivery progress.
  • Digital prescriptions: Pharmacies can review and verify digital prescriptions uploaded by patients. This feature will also enable pharmacies to contact customers in the event of differences or clarifications.
  • Payouts: Pharmacies can monitor the payment received for completed orders. They are expected to be able to look up transaction information for record keeping and financial control.
  • The history of orders: pharmacies can review their past orders. This feature helps manage inventory and trend forecasting.

>Unique Features

  • Analytics: Giving pharmacies access to advanced analytics can help them understand trends in sales, the most sought-after products, peak order timings, and more. This will aid in making decisions and planning strategies.
  • Push notifications: Push notifications can inform pharmacies of the arrival of new orders, inventory shortages, customer feedback, new orders, and much more. This means they’re always up-to-date and able to act swiftly.
  • Discounts: Discounts allow pharmacies to give discounts on certain products, aid in moving inventory more quickly, advertise products that are not in stock, and entice more customers.
  • Delivery Tracking: This tracking feature, available to pharmacies, can help them ensure that the orders are delivered on time and resolve any issues quickly.
  • Related medication: This feature may aid pharmacies to upsell and offer their customers an even more complete service by suggesting complementary or associated medicines.

>Features For Admins

Features For Admins

  • Dashboards: Admins can view the complete operation, including the number of orders, active users, active pharmacies, revenue, and more, through the dashboard. This can provide insights and data for better decision-making.
  • Administration of the payment gateway: Admins can oversee different payment methods, track transactions, manage refunds, and deal with payment-related issues.
  • Administration of customer support: Admins can supervise the customer support process, reply to customer queries and complaints, and ensure a positive customer experience.
  • Management of inventory: An administrator can keep track of the total stockpiles across pharmacies, particularly in platform-wide discounts or promotions, via the feature for managing inventory within the app for medicine delivery.
  • Administrators of user accounts: Administrators can manage all users’ accounts, whether clients or providers. They can create, modify, or remove any user account if needed.

>Features For Couriers

Features For couriers

  • Registration/Login: Couriers may quickly and securely sign up or log in to the app with their credentials. This may also include identity verification to increase security and confidence.
  • Courier profile: A courier’s profile may include a picture, name, contact information, vehicle information, reviews, and client ratings. It also displays the number of deliveries the courier has made and any pending deliveries.
  • Push notifications: Push notifications can inform couriers of new delivery requests, modifications to orders already in place, or updates from management. They are vital for maintaining continuous communication.
  • Navigation: A navigation function coupled with maps is vital for guiding couriers to pickup and drop-off points. It can help provide the most efficient routes to ensure prompt delivery and decrease fuel costs.
  • Delivery status allows couriers to modify the status of deliveries immediately (e.g., delivered, collected, in transit, or delivered). This can help pharmacists and customers monitor the progress of orders.

>Unique Features

  • Analytics: Analytics can assist couriers in keeping track of their couriers’ performance, including the number of deliveries completed, earnings, distances traveled, and time spent on deliveries. This is useful for self-assessment and improvement.
  • The history of the delivery orders: Recording delivered items helps couriers monitor their previous work. It also serves as a reference point for questions or disputes.
  • Work status: The feature allows couriers to change their availability status (online/offline) within the application. Once they’re ready to begin accepting orders, they can start online. When they’re finished for the day, they can switch to offline.
Read More: Innovative Ideas for Healthcare to Improve Patient Care in 2024


How to Begin with the Development of an App for Medicine Delivery?


How to Begin with the Development of an App for Medicine Delivery

The development process has several phases. First, you must find a unique selling point, identify competitors, locate a trustworthy software development vendor, and then launch and promote your software.

>Market Analysis

Each successful application’s development begins with a thorough analysis of the market. The stage consists of several alternatives, and you’ll be required to determine the size of the market, learn about the various perspectives for medicine delivery app development within a particular region, consider the potential for problems to be encountered along the way, and determine who your rivals will be.

>Business Model and Monetization Strategy

After thoroughly researching the app market for the medical delivery environment, it’s time to select your app’s most influential business method. Go through the sections on various business models and strategies for monetization. Choose the features you’ll require in your application to satisfy all the specifications of the model you select.

>Find a Mobile App Development Company

Finding the most reliable medicine delivery app development company for your software is no more important than creating the best USP. There are numerous areas to outsource your app development. However, Europe stands out thanks to the abundance of companies, advanced technology, and low-cost prices. Note that the place you outsource app development can affect the development cost. In Europe, the hourly development cost is around $50-80, while developing costs in the USA are between $150-200 per hour.

>Decide on the Prescription Delivery App Functionality

It would help if you determined the app’s purpose you’re planning to launch based on the business model and monetization method you’ve selected. You can begin the development process by creating the first version of your app, which includes only the essential functions. Be careful not to overflow with features that users do not require. Once the app has passed app idea validation and the next development stage, additional features can be added.

>Test and Launch a Medicine Delivery App

The development of a medicine delivery app should include a testing phase during which Quality Assurance Engineers test every element of the app, beginning with UX and UI, before moving on to front-end code, etc.

Stay Ahead in the Healthcare Industry With Our Innovative Medicine Delivery App Development Solutions

>Plan for Ongoing Development and Support

Your app’s development continues after it is launched to the market. Once released successfully, you must plan the next version and make changes to improve your users’ experience.

>Marketing and Partnerships

Apart from developing software, you must also dedicate time to marketing your application and locating partners, couriers, and suppliers. To draw new customers, you can ask your partners to promote your apps. Look for large pharmacies to join your app, which will advertise your product and increase your credibility in the marketplace.

Read More: How To Create A Medicine Delivery Mobile App?

Cost of An Online Medicine Delivery App

Online prescription delivery services are gaining popularity because of the COVID-19 epidemic, mainly because more prescriptions are needed more frequently than ever before. Various elements must be considered when designing apps that may dramatically alter the total cost. We will look into this issue in greater detail and highlight the factors that affect this number. We’ll examine the process of developing an app for online medicine delivery and the results it can bring. Depending on various factors, the cost of developing an online application for medicine delivery can range between $10,000 and $50,000.

  • Cost-related considerations are primarily based on the process and web app development tools. There are two main development methods: Native app development and hybrid development. Native app development is generally more expensive because developers must create code designed for each platform.
  • Another aspect that affects the price of developing an online pharmacy app is the functionality and features customers need, such as user registration, uploading prescriptions, tracking orders, and integration with payment gateways. The more features an application needs to develop, its development costs will be more expensive.
  • The layout of an online medical delivery app is another element in determining its cost. It should have an attractive, user-friendly design with fluid navigation features adaptable to various screen sizes.
  • The technology employed is the most significant factor affecting the medicine delivery app development cost. The app must utilize the most advanced programming languages and technology compatible with the hardware.
  • Quality assurance and testing are other aspects that affect the price of creating an online medication delivery system, backed by rigorous tests to ensure that the app is bug-free, operates according to its intended purpose, and doesn’t reveal security vulnerabilities.

Therefore, estimates of the cost of developing an online medical delivery application differ significantly depending on various factors. Essential factors to consider are the development process capabilities, feature designs, design choice, technology employed, tests and quality assurance processes, and the quality assurance services used for various reasons.

Start Your Journey Towards Creating a Successful Online Medicine Delivery App


Medicine delivery app development involves several processes, including market research and maintaining the app. By incorporating essential elements, you can make an app that will meet the needs of customers and pharmacies. Utilize technology and innovation to provide a better user experience and make your mark in healthcare among other competitors.

Jitendra Jain

Jitendra Jain is the CEO and Co-founder of Inventcolabs. He is among the most endeavoring leaders in the space of advanced computing and information technology. He has been at the forefront of the tech innovation taking place at Inventcolabs, and his domain insights, ideas, and viewpoints on the latest IT trends and traits impact change through his words and works in motion.